First American – A Business Process Outsourcing Solution

Fontis Brings Brand Compliance, Savings and
On-time Delivery to National Network

Business challenges

First American operates hundreds of offices across the United States, generating thousands of documents critical to real estate transactions. The company was producing these document packages at its individual offices.

• Not possible to produce the packages quickly enough to meet customer needs
• Brand was inconsistent across the country
• In-office production was inefficient and costly – staff needed for other tasks

Fontis answers

• Deployed a national network of production points customized for local offices
• Implemented a secure routing and server network to protect private information.
• Fontis receives order and electronically routes it to a regional facility to produce and ship the same day, First American can track orders point-to-point
• Solution delivers detailed job-level cost information for accounting chargeback
• Packaging features consistent, brand-compliant look and feel

Results

• Documented performance at 99.9% for accuracy and on-time shipment
• On-time, on-demand production
• Absolutely consistent brand presentation
• Staff freed to generate revenue

Producing large volumes of custom transaction documents on-time and on-brand is a challenge for any company. As an ISO 9001:2008 registered company, Fontis has the expertise to develop processing methods that consistently deliver within tight deadlines while driving brand compliance and ensuring accuracy and integrity of the information. First American remains very pleased with the program and continues to introduce additional business units to the service and add new products to the program. Contact us today and we’ll show you how we can do the same for your company.